# Contact Lodestate: Support and Abuse Reports

> Contact Lodestate by email: support at support@lodestate.com, abuse at abuse@lodestate.com. 2 addresses, no phone. No KYC, crypto.

- URL: https://lodestate.com/contact/
- Last updated: 2026-11-02
- Publisher: Lodestate (https://lodestate.com)

Two email addresses: one for support, one for abuse reports. No phone line, chat app or social media account.

**Quick answer — How do I contact Lodestate?**

Email **Lodestate** support at support@lodestate.com for orders, setup and refunds (Email replies within 12 hours, 7 days a week). Report abuse from a Lodestate IP to abuse@lodestate.com. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Pre-sales questions are welcome too: residential plans start at $1.50 for 1 GB. A plan above $1 is paid at its exact price; a smaller plan is paid from a $1 minimum top-up, and the part added only to reach the minimum is refundable on request within 30 days, in USDT or USDC, if unspent. No KYC — no ID, no selfie, no documents. Pay in crypto.

The team has been in the proxy business since 2019. Lodestate is operated by ProxyGoat LLC, a Delaware limited liability company (USA); the team has been in the proxy business since 2019.

> **Stay safe** We never ask for your account number by email or chat. Lodestate support writes only from support@lodestate.com. Support: Email replies within 12 hours, 7 days a week.

## Contact details

| Attribute | Value |
| --- | --- |
| Support | support@lodestate.com |
| Support hours | Email replies within 12 hours, 7 days a week |
| Abuse reports | abuse@lodestate.com |
| Abuse response | Abuse reports are reviewed by a person, and confirmed abuse leads to suspension |
| Language | English |
| Phone, chat apps, social media | None |
| Account login | Account-number login; email is optional |
| Updated | October 2026 |

## What should a support email include?

A support email gets a faster answer when it names the order and the problem. Include:

- the product: residential, dedicated 4G/5G port or rotating mobile;
- the order date, and for a payment question the exact top-up amount, the coin and the network;
- the sub-user and the targeting segments you used, such as `country-us-state-tx-city-houston`;
- the exact error, such as `407 Proxy Authentication Required`, and the time with its time zone.

Never send your proxy password or your account number by email. For setup problems, the [getting-started guide](https://lodestate.com/how-to-set-up-a-us-proxy/ "How do I set up a US proxy?") answers most questions first.

## What should an abuse report contain?

An abuse report should let Lodestate find the traffic and act on it. Send it to abuse@lodestate.com with:

- the Lodestate IP address involved;
- the date and time of the activity, with the time zone (UTC is easiest);
- the target host or URL, and the type of abuse, such as spam or login attempts;
- log lines or request headers that show the traffic;
- your name or organization and a way to reach you.

Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Accounts that break the [Acceptable Use Policy](https://lodestate.com/acceptable-use/ "Acceptable Use Policy") are suspended or terminated. Reports from site owners, network operators and security teams are welcome.

## I lost my account number: can support help?

Support can help when you can show that the account is yours. Account-number login; email is optional.

- **With an email on file:** write to support@lodestate.com from that address.
- **Without an email:** give the exact amount, coin and date of one of your top-ups; each top-up has a unique amount, so support can use it to confirm ownership.

To avoid the problem, store your account number in a password manager, and consider adding an email address to your account.

## Can I reach Lodestate by phone, Telegram or social media?

No: Lodestate works by email only, at the two addresses on this page. There is no phone line, and no official Telegram, WhatsApp or social media account. Treat any such account that uses the Lodestate name as unofficial, and never send it payment or login details.

## Where can I find answers before writing?

Most questions have a written answer already:

- prices and plans: the [pricing page](https://lodestate.com/pricing/ "How much do US residential and mobile proxies cost?");
- buying, payment, targeting and policy: the [FAQ](https://lodestate.com/faq/ "What do people ask before buying US proxies from Lodestate?");
- refunds and how to ask: the [refund policy](https://lodestate.com/refunds/ "Refund Policy");
- outages and incidents: the [status page](https://lodestate.com/contact/ "Contact Lodestate: Support and Abuse Reports");
- first connection and code samples: the [getting-started guide](https://lodestate.com/how-to-set-up-a-us-proxy/ "How do I set up a US proxy?").

**Ready to buy?** Residential proxies from $0.52/GB and dedicated 4G/5G ports from $3.75/day. No KYC — no ID, no selfie, no documents. Pay in crypto. [Get US residential proxies — from $0.52/GB](https://lodestate.com/pricing/ "How much do US residential and mobile proxies cost?") · [Read the FAQ](https://lodestate.com/faq/ "What do people ask before buying US proxies from Lodestate?")

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Lodestate: Lodestate is a US proxy provider: residential IPs in all 50 states and Washington, D.C. with state, city, ZIP code and ASN targeting, and dedicated T-Mobile, AT&T and Verizon 4G/5G mobile ports. No KYC: no ID, no selfie, no documents. Paid in crypto.